Privacy Policy
Last Updated: 14/07/2026
At Nova Crest, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you visit our website or contact us.
By using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect the following information when you interact with our website:
- Name
- Company name (if applicable)
- Email address
- Phone number
- Delivery or business address
- Product enquiries and order details
- Any other information you choose to provide through our contact forms or communications
We may also collect certain non-personal information automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
How We Use Your Information
The information we collect may be used to:
- Respond to your enquiries
- Process and manage your orders
- Provide quotations and product information
- Arrange deliveries within the UAE
- Improve our products, services, and website
- Communicate important updates regarding your enquiries or orders
- Comply with legal and regulatory requirements
Cookies
Our website may use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and improve website functionality.
You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
Information Sharing
Nova Crest does not sell, rent, or trade your personal information to third parties.
We may share your information only when necessary with:
- Delivery and logistics partners
- Service providers who help operate our business
- Government authorities or regulatory bodies where required by law
All third parties are expected to protect your information and use it only for the services they provide.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. Nova Crest is not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.
Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information, where legally permitted
- Withdraw consent for certain communications
- Request information about how your data is being used